RATTAN BAG & STRAW BAG

HOW TO CARE THE RATTAN BAG?

To remove stains or dirt, using an old toothbrush dip it in the soap and water mixture. Gently rub the stained area. Then, wipe the area with a clean white cloth to remove any soap residue and air dry it. Never, ever dunk your straw bag in water.

    To keep bag in shape, stuff bag with paper when not in use.

HOW TO CARE THE STRAW BAG?

Keep it indoors, out of bright sunlight, and in air-conditioned or dehumidified rooms. Avoiding high humidity area which can cause the woven fiber swell and distort.  Never, ever dunk your straw bag in water.

To keep the woven straw bag in shape, stuff bag with paper when not in use.

When storing your straw bag in the wardrobe, most importantly, never store it in a plastic bag, because this woven, natural material needs to breathe! Also, don’t hang it, but just lay it on its side.

SHIPPING & DELIVERY

HOW MUCH DOES SHIPPING COST?
  • ePacket Plus : The shipping cost is pre-calculated at check out.  
  • We offer free standard shipping on orders over £100  to many countries such as: UK,USA and some countries in Europe. The shipping cost is pre-calculated at check out.  
  • For Express Shipping:  The cost for international shipping is pre-calculated at check out.  
WHAT IF I PUT THE WRONG SHIPPING ADDRESS ON MY ORDER?

If you accidentally shipped your package to the wrong address we can cancel your order and change the shipping information if your product has not left our facility. We recommend to recheck your address before placing orders. If your order has been shipped we can’t make any changes.

HOW LONG WILL DELIVERY TAKE?

The bags are 100 % handmade. Please allow 3-7 days for processing.

We will do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Estimated ePacket Plus shipping times:

Estimated 2-4 weeks from the date it was shipped. (depending on the location)

Estimated standard shipping times:

The shipping time will depend on your exact location. However, it usually takes only 10-21 business days for international shipping from the date it was shipped.

Estimated Express shipping times:

Estimated 3 – 7 business days from the date it was shipped. (depending on the location) Please consider any holidays that might impact delivery times. (to remote areas without a DHL facility) can take up to two weeks.

Please note: Date of delivery may vary due to high demand, delivery location and the items ordered. Please allow 2-3 weeks for delivery. Products may also be delivered in separate shipments.

DO I HAVE TO HAVE AN ACCOUNT TO PLACE AN ODER?

No, accounts are totally optional.

CAN I TRACK MY ODER?

Yes, you will receive your tracking number once your order has been dispatched.

PAYMENTS

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

We accept payment via Paypal, Credit card, Debit card or VISA.

IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

Absolutely! We use SSL security to ensure all your personal information remain private. We do not save any payment information.

CUSTOMS, DUTIES & TAXES

DO I NEED TO PAY FOR IMPORT/ CUSTOM TAXES?
  • Order shipped outside of Thailand maybe subject to customs duties, import taxes or fees required by the destination country.
  • Customs policy vary widely from country to country, buyer is responsible to contact your local customs office for more information.

RETURNS & REFUNDS

CAN I RETURN MY PRODUCT?

Yes, you can return any item for a refund within 15 days of receiving your original order, except custom orders and Item on sale

Please find all further information here: return policy.

STILL HAVE A QUESTION? PLEASE Send us an email